Map the accounts that keep your website running

Website operations rarely depend on one login. A small organization might have accounts for its domain registrar, hosting provider, content management system, email service, analytics and forms. Start by listing those services, who owns each account and what would happen if the team lost access. This inventory helps you identify important gaps before changing how passwords are stored.

Where a service supports individual user accounts, give each person their own login. An editor, for example, may only need permission to publish pages, while the person responsible for billing may need access to the hosting account. Separate logins make it easier to limit permissions and remove one person’s access without disrupting everyone else. Keep a shared credential only when a service requires one or when it serves as a documented backup account.

Set up a shared vault with clear boundaries

A password manager stores credentials in an encrypted vault and can generate a different, strong password for each account. For team use, look for a plan that supports separate member accounts, controlled sharing and a way to transfer access when responsibilities change. Before adopting one, check that your team understands its recovery options and can manage its ongoing cost.

Create collections around responsibilities rather than placing every login in one shared folder. The website editors might need the content management system, while only two administrators need the domain registrar. Give people the least access needed for their work, and review who can view, edit or share each credential. Use clear entry names such as “Main website hosting” so a colleague can find the right login without guessing.

Treat notes in the vault as operational documentation, not a dumping ground for sensitive information. An entry can say who manages an account, where renewal notices go and which team role should approve changes. Avoid copying passwords into project documents or chat messages; that creates extra places to update and protect.

Move credentials in a deliberate order

Begin with high-impact accounts: the domain registrar, hosting, primary website administrator and organization email. For each service, confirm that the listed owner can sign in, update the password to a unique one, save it in the correct vault collection and test access from a separate session. Then repeat the process for lower-impact tools. This sequence makes mistakes easier to spot than a rushed, all-at-once migration.

Suppose a volunteer has been using a password from an old spreadsheet to update event pages. Create an individual editor account for that volunteer if the website supports it. Store the organization’s administrator credential in a restricted collection, change its old password and retire the spreadsheet copy. If the site permits only one account, document who is allowed to use it and change its password when that group changes.

Enable multifactor authentication on important accounts where available. Keep track of how the team will regain access if a phone or device is lost. Recovery codes should be protected and available to an authorized backup person; avoid leaving the only recovery method with one individual.

Make access changes part of everyday work

A password manager works best when granting and removing access is a routine workflow. When someone joins a project, decide which services they need, create individual accounts where possible and share only the relevant vault collection. Ask them to confirm they can sign in before a deadline or urgent update depends on it.

When a person leaves or changes roles, disable their individual service accounts and remove their vault access. Rotate any shared passwords they could use or may have copied, particularly for administrative accounts. Check account recovery email addresses and multifactor methods too: removing a vault invitation alone does not revoke an existing website session or an independently saved password.

Schedule a simple access review, such as when you review website responsibilities. Ask whether each listed person still needs each permission, whether any shared logins can be replaced by individual accounts and whether the documented account owners are still correct.

Plan for the day something goes wrong

Write a short recovery procedure that an authorized colleague can follow if the main website administrator is unavailable. It should identify the services needed to restore access, the people permitted to act and where protected recovery information is kept. Test the procedure without exposing secrets: for example, have the backup person locate the hosting entry and explain how they would reach support or use the service’s recovery process.

A password manager cannot prevent every account compromise or mistaken change. It does, however, give a small team one controlled place to manage credentials and a repeatable process for updating them. The goal is not to share every password more easily; it is to make access appropriate, recoverable and removable as the people behind the website change.

Back to category ↗